Contact Us

Support language

While anyone may use the contact form, the team reads and replies in English. If your message is not in English, allow extra time for a response, or consider asking someone who writes English to help you phrase your question.

Help with gambling

If you are struggling with gambling, do not use the contact form for that purpose. Seek support from an independent gambling-help organisation in New Zealand instead. Those services are confidential, free, and staffed by people trained to help.

Support is available regardless of whether you have an account with Mirax. Reaching out for help is a practical step, and you do not need to explain your situation to the casino first.

What not to send

Never send financial details, passwords, or scans of identity documents through the contact form. The form is not a secure channel for sensitive information, and no legitimate casino will ask for such material through it.

If a message requests your card number, banking credentials, or a copy of your passport, treat it as a red flag. Genuine verification checks happen through the casino's official account area, never through an unsolicited form reply.

For routine questions about a deposit, a withdrawal, or your account, the form is the right place. Keep the message to your player ID and a clear description of the issue, and leave out anything that a stranger could misuse.

Response time

The team works through messages in the order they arrive. A reply takes as long as necessary to reach you, depending on the volume of enquiries and the complexity of your question. If your matter is urgent, check whether the casino's help section already covers it before you send the form.